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Here is a list of frequently asked questions that may help to answer any questions that your may have. If the list does not answer your questions please feel free to contact us at

Frequently Asked Questions


Where are you located?


We are primarily operating online our of Albany, NY. 


However,  will soon have pop shops in our retail 

space this December 2021. The date which is to be announced.


Am I able to cancel my order?

Please email:

....if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.


We are currently not able to revise any orders once placed. If you made an error on your order it is best to call customer service to have the order cancelled, and then place a new order with the correct items.

Can I edit my order after submission?


With our current order fulfillment system, we are unable to add products to an order that has already been placed.


If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.


If you would like to make a change to your shipping address or contact information, please email us at

Package may have been lost or stolen, what can I do? 


We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the email to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following: 


Put your package in your mailbox.

Leave your package at your back door or in your garage.

Leave your package with your neighbors or with whoever opened the door at your address

Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community.

Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box.


If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.

*Hello Darling is not responsible for any lost or stolen items*

What do I do if an item in order arrives damaged? 


If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.


When will I receive my order?


We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders.


Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.


When will you be getting a reorder of…


We are not able to reorder everything we originally ordered, but we do attempt to reorder our best sellers. If we are able to reorder the item, we will post the item.


How can I return an item and get a refund?

Send a detailed email to

Include: Your name, Order #, Order Date, item to be returned and the reason.

Returns requests MUST be reported within 3 days after delivery date and items must be returned(mailed back) within 10 business days from delivery date.

Do I pay for return shipping?


Return shipping and processing costs are the customer’s responsibility. You will have to return the items via your local mailing distributor.

What address do I send my returns to?

P.O.BOX 13806

Albany, N.Y. 12212

Can I exchange an item for a different size?


We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).


Do my items qualify for a return?


Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.


Due to hygiene reasons, we request that customers please wear undergarments when trying on items to avoid damage to the product. We respect our customers and want to ensure quality throughout all of our products.

Original tags (if applicable) must be attached & intact.

If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. 


Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:


Hats & Accessories

Clearance discounted items

Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.


How long do I have to send in my return item? 

10 business days from the date of when the order was received.


How long will my refund take?


Returns are processed within 3-5 business days if approved and the customer will receive an email confirmation. 

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