How can I return an item and get a refund?
Send a detailed email to firstname.lastname@example.org
Include: Your name, Order #, Order Date, item to be returned and the reason.
Returns requests MUST be reported within 3 days after date delivery was received and items must be returned(mailed back) within 10 business days from delivery date.
Do I pay for return shipping?
Return shipping and processing costs are the customer’s responsibility. You will have to return the items via your local mailing distributor.
What address do I send my returns to?
Albany, N.Y. 12212
Can I exchange an item for a different size?
We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
Do my items qualify for a return?
Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
Due to hygiene reasons, we request that customers please wear undergarments when trying on items to avoid damage to the product. We respect our customers and want to ensure quality throughout all of our products.
Original tags (if applicable) must be attached & intact.
If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
•Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
Hats & Accessories
Clearance discounted items
Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.
How long do I have to send in my return item?
10 business days from the date of when the order was received.
How long will my refund take?
Returns are processed within 3-5 business days if approved and the customer will receive an email confirmation.